Integrated service delivery

Sustainability lies in networks and ecosystems. The key point of integrated service delivery is that sustainability is about much more than funding. It’s also much more than people or leaders. It’s about mutually sustaining networks of complementary initiatives that support each other by:

  • paying attention to the causes of people’s needs and problems.
  • impeding that failure in one area hinders progress in the others reinforcing the conditions for initiating and sustaining change and paving the way for resilience.
  • sharing funds, knowhow and human and material resources, and allowing for the benefits in one area of the overall development strategy (health, education, water facilities, etc.) to be spread across others.
  • attracting more funding that will benefit many or even all areas of their activity:Although donors generally target their funding to a specific area, (health, for instance), if they are shown that their investment can contribute to positive outcomes in other areas as well (such as community empowerment, environmental protection, etc.), they might be more willing to support the program (value for money approach) (see also demonstrated scaled effect).

Related strategies at:

♣ Integrated service delivery